Cue Club
FAQ

CUE CLUB

FAQ

Cue Club

  • How will I receive a Cue Club card?

    Cue Club cards are available to all Australian and New Zealand customers. Upon signing up in store, you will be immediately issued with a Cue Club card that has been attached to your account. If you sign up online and wish to receive a card it will be sent to your nominated shipping address and can take up to three weeks to be delivered.

  • Can I be a Cue Club member if I live overseas?

    Yes. If you live outside Australia or New Zealand you can still become a Cue Club member however you will not receive a Cue Club card.

  • Can I join Cue Club if I don't have or wish to provide an email address?

    To register as a Cue Club member you are required to provide a valid email address. If you do not wish to receive communication via email, you can opt out at any time by signing in to your Cue Club account and deselecting ‘email’ from your communication preferences. Please note, email is our primary source of communication to our members and includes loyalty notifications, new arrivals, promotions and sale updates. Please note that online transactional emails such as order confirmations are sent independently of your Cue Club members and are unable to be opted out of.

  • Can I join Cue Club if I don't have or do not wish to provide a mobile phone number?

    To register as a Cue Club member you are required to provide a valid mobile phone number. If you do not wish to receive communication via SMS, you can opt out at any time by signing into your Cue Club account and deselecting ‘Mobile’ from your communication preferences.

Cue Club Black

  • How do I become a Cue Club Black cardholder?

    To become a Cue Club Black card holder you are required to have a spend value greater than $2000 within 12 months. We will send you an email to notify you when you are getting close to achieving your Cue Club Black card.

  • How do I get a Cue Club Black card?

    If you wish to receive a physical card, you will need to update your details and request a card online at www.cue.cc/CueClub. Members who choose to request a card will receive their Cue Club Black card via direct mail approximately three weeks from the date the card was requested.

  • What if I want to make a purchase with Cue but have not yet received my Cue Club Black card?

    If you have not yet received your Cue Club Black Card, you can still use your current Cue Club card as your barcode will remain the same allowing you to enjoy you Cue Club Black benefits immediately. Alternatively you can scan your digital barcode from your Cue Club Black account at any time using a smart phone or tablet device. Simply sign in to your Cue Club Black account and select the 'View Barcode' option - once your Active Barcode appears, this can be scanned directly from your screen. If you do not have access to your Cue Club Black account when shopping in store, a member of the team can also search for you by using your email address or mobile phone number. When shopping simply login prior to or during checkout to receive your Cue Club Black benefits.

  • What if I choose not to receive a Cue Club Black card?

    If you choose not to receive a Cue Club Black card, you can still have purchases recorded against your account. If you are shopping in-store a member of the team can search for you in our system using your email address or mobile phone number. Alternatively, you can scan your barcode from your Cue Club Black profile at any time using a smart phone or tablet device. If you are shopping online, simply sign into Cue Club prior to checkout.

  • Can I be a Cue Club Black card holder if I live overseas?

    Yes. If you live outside Australia or New Zealand you can still become a Cue Club Black cardholder however you will not receive a Cue Club Black card.

  • Can I use my Cue Club Black card at a department store?

    Cue Club Black benefits are not available in department stores.

  • What benefits do I receive as a Cue Club Black cardholder?

    As a Cue Club Black card holder you receive the following benefits:
    - 10% off full price purchases at Cue stand-alone stores and www.cue.cc
    - A $50 reward on your birthday
    - Early access to promotions
    - Exclusive invitations to in-store events, campaign launches and more
    - Free express shipping and returns on all Australian online orders

  • How does the Cue Club Black 10% off benefit work?

    - The Cue Club Black 10% off benefit is valid on full price product in Cue stand-alone stores in Australia and New Zealand and at www.cue.cc only (including accessories).
    - The 10% off benefit is valid for lay-by purchases.
    - The 10% off benefit is valid when using any tender as payment including cash, credit card, PayPal, Afterpay, rewards and gift cards.
    - It is not valid on sale items or in conjunction with any other discount unless specified by Cue. It is not valid on the purchase of Gift Cards, cost of alterations, shipping or duties and taxes for international orders.
    - This benefit is not valid at Cue Myer stores, Ballantynes or franchise locations. Cue Club Black benefits cannot be redeemed on phone orders and cannot be transferred between Cue Club Black accounts.

  • Can I use my Cue Club Black benefits when shopping online?

    Yes, Cue Club Black benefits are valid on online purchases and are automatically applied to your order when signing into your Cue Club Black account.

  • Does my Cue Club Black benefit apply to shipping, duties and taxes?

    Cue Club Black benefits do not apply to shipping, duties and taxes.

  • What happens if I return my purchase?

    In the event of a refund, purchase’s that have contributed to a member becoming a Cue Club Black cardholder will be deducted from a cardholders overall spend. Should the cardholder enter a negative balance they will retain their Black cardholder status however will need to make up the negative amount in addition to the $2000AUD spend prior to their anniversary.

  • What is my Cue Club Black anniversary?

    We determine your 'Anniversary Date' as the date you became a Cue Club Black cardholder. It's important to keep track of this date to maintain your status. The 'Anniversary Date' that is listed in your Cue Club account and printed on your membership card reflects the date you became a Black cardholder. It is not a reflection of the date you created your membership.

  • What happens if I don’t spend $2000 by my next anniversary?

    Your Cue Club Black cardholder status will be retracted and you will revert back to a Cue Club membership. If you opted to receive a Cue Club Black card you can continue to use this in-store, however you will only receive the benefits of the standard Cue Club members.

  • How long is my birthday reward valid for?

    The birthday reward is valid for 30 days from the date of issue. Birthday rewards are valid 7 days prior to your nominated date of birth and for 21 days after. The expiry date of your birthday reward is available to view at any time within your member account. Extensions cannot be offered on rewards.

  • Can I use birthday rewards towards all purchases?

    Rewards can be used towards the purchase of any full price or sale items and used during promotional periods and is valid when using any tender as payment including credit cards, cash, PayPal, Afterpay and gift cards. Unfortunately, rewards cannot be used as a payment option for laybys, the cost of alterations, shipping or the payment of duties or taxes on international orders. Birthday rewards cannot be redeemed on purchases in Cue Myer stores, Ballantynes or franchise locations.

  • What happens to my reward if I refund my purchase?

    If a reward is redeemed on a transaction that is later returned, the value of the reward will be deducted from the total amount refunded and the reward will not be reissued. If the transaction is partially returned, the reward will be proportionally split across the return.

  • How will I be notified if I have reward?

    Cue Club Black cardholders will receive an email to notify them when they receive a reward. Cue Club Black cardholder can also check if they have any available offers/rewards available by signing into their account online at www.cue.cc/CueClub at any time.

  • I have another question, who can I contact?

    Please contact our customer service team.
    Enquiries: cueclubblack@cue.cc
    Australia 1800 03 04 03
    New Zealand 0800 000 676
    International +61 2 9299 2222

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