International FAQs

Looking for our global site? Visit us at global.cue.cc

Do you ship internationally?

Yes! Through our partnership with Borderfree, we are able to provide an enhanced international shopping experience for customers in more than 200 countries and territories. As an international shopper, you can now see prices in your local currency, as well as guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. To see if your country is eligible for shipping, visit global.cue.cc/info/shipping

What is Borderfree?

Borderfree is a global eCommerce solution that allows you to shop in your local currency, with competitive international shipping costs, and a guaranteed order total.

How will I know how much my order will cost?

After adding all items to your shopping bag, click through to checkout to see a comprehensive breakdown of charges. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse to your selected international destination, as well as any applicable duties and taxes imposed by customs and revenue authorities in your country.

Are there any additional costs that will be due when my order arrives?

If you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be charged by Borderfree, and there will be no additional costs due upon delivery. If you choose not to pay duties and taxes at checkout, in addition to the estimated amount displayed, you may also incur additional charges from your local agent.

What currencies can I purchase in?

Borderfree currently supports billing in more than 60 currencies, with more being added regularly. Click the flag at the top of the homepage to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

Can I ship an order to a country I don’t live in and pay in that currency?

Yes, Borderfree allows international gifting, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in any currency. This can be an option if you’re traveling or living overseas.

What payment options do I have with Borderfree?

Payment options depend on which country you are shipping to. Borderfree currently supports Visa, MasterCard, American Express, PayPal, Discover, Diners Club, JCB, UnionPay credit cards, with additional payment options coming soon.

What are my international shipping options?

Your options will depend on your delivery country and will be displayed at checkout, with additional information available on our shipping page.

How much does shipping cost?

International shipping is calculated based on various factors including the chosen or available shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on these factors.

When will I be billed?

Your credit card will be billed by Borderfree when your international order is shipped.

How are duties and taxes charged on international orders?

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

What if I order an item that cannot be shipped to my country due to import restrictions?

If for some reason there are any items that cannot be exported from Australia or imported into your destination country, Borderfree will make you aware of this during the checkout process.

Do you provide tracking on international orders?

You will receive tracking information once your order is dispatched.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read “BF* Cue Clothing” where “BF” stands for Borderfree.

Who should I contact if I have questions before or after placing an order?

Contact our customer service team directly at online@cue.cc with any questions you may have regarding your international order.

Can I purchase or redeem international gift cards?

We are currently unable to support the purchase or use of gift cards internationally.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, fill out our returns form and send the item/s back to our facility in Australia. Shipping in this instance is arranged and paid for by the customer. We will advise of the amount to be refunded by return email. Any refunds for returned items will be credited to you by Borderfree in the same currency and using the same exchange rate as your original order.

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