Shop your way - Online
National 3-Hour Delivery
We are so excited to have been the first Australian bricks-and-mortar fashion retailer in the country to offer 3-hour delivery from our stores through Australia! The 3-hour delivery option is available now, allowing you to receive your order faster than ever before!
Place your order prior to 2pm AEST on a weekday to take advantage of this innovative new offering or schedule a day and time that suits you up to seven days in advance.
This priority service will appear as a delivery option at checkout if your order is available at one of our stores within proximity of your delivery address.
Our commitment to providing you with flexible delivery options now extends to allowing you to choose the best delivery timeframe for you.
- 10am - 1pm
- 1pm - 4pm
- 4pm - 7pm
Your 3-hour delivery will be sent from your closest Cue store within a 30km radius dependent on style availability.
Some exclusions currently apply, including the below locations:
- Australian Capital Territory
Unfortunately we are unable to deliver to PO boxes and parcel lockers using this service, as deliveries must be signed for.
Please ensure someone will be available to physically receive and sign for your delivery to avoid it being returned to us and redelivered at your cost.
Click & Collect in 30 minutes
Buy online and collect from your favourite store within 30 minutes of placing your order!*
Cue is committed to continuing to offer excellence in customer service. We are excited to introduce Click & Collect with greater flexibility.Shop online now and collect in your favourite store within 30 minutes of placing your order.
- Shop online at www.cue.cc
- Select ‘Collection’ from your preferred store during checkout*
- Confirm your order
- Collect in-store
*30 minute Click & Collect service is available on orders that say ‘Collect In-Store: Today only’ . Items showing as being available within 1-3 business days will not be available for 30 minute collection as they will be sent from our distribution centre to your selected store. In the unfortunate event that your selected store is unable to fill your order, you will be contacted by our customer service team to provide alternative options.
All the convenience of securing your size and paying online, with the added benefit of being able to collect your purchase from store in your time at no charge.
Full collection and delivery options can be viewed on the product page or selected for each item during checkout.
Items currently available will show as being available for collection today where the store is one hour from end of trade. Otherwise, it will be available the next day. You will be notified once your order is ready, so ensure you wait for this email and text message before visiting your chosen store.
Items not available in the collection store but available in the distribution centre will show as being available within 1-3 business days and will not be available for 30 minute collection. These items will be sent to your nominated store and you will be notified once they arrive and are ready for collection.
All orders completed using the collect in-store option will require a valid mobile number to be supplied in order to receive a collection notification. These text messages cannot be opted out of.
Should you wish to make any changes to your order, contact our customer service team for assistance (details below) rather than contacting the collection store directly.
If your selected store is unable to fill your order, you will be contacted by our customer service team to provide alternative options.
When collecting your order in-store, you will need to show a copy of the invoice emailed to you once we have advised that your order is ready. You may also be asked to show photo ID at the point of collection.
If a Click & Collect order is not collected within four weeks of placing the order, the order will be cancelled and refunded back onto the original method of payment. This will be communicated via email to the email address provided for the order.
Your favourite store will be automatically set as your closest Cue store depending on your current location. You can change this by either clicking through at the top of your screen, or when searching for availability of a style. Our collect in-store option will only be available in Cue stores and excludes our Cue Myer locations.
Any items chosen for delivery to your residential or business address will adhere to current shipping standards. For more information regarding our shipping policy, please visit https://www.cue.cc/Customer-Info/Shipping
Our online returns policy applies to all purchases made online, regardless of whether they are delivered or collected in-store. Please visit https://www.cue.cc/Customer-Info/Returns for all information relating to returns.
*In-store collection is currently only available at Cue stores within Australia and excludes Cue Myer stores.
Store To Door
Cue is committed to excellence in customer service and staying one step ahead by introducing exciting new technologies to enhance your shopping experience! Store to door allows customers to order items that are unavailable in their local store, to be sent directly to their home on the same day.
Sold out online? Not in your favourite store?
Store to door orders must be returned in-store only and cannot be returned to the online store. If for any reason your store to door order is cancelled, you will be contacted via phone to organise a refund.
For more information, visit us in-store or contact us at firstname.lastname@example.org
*Conditions apply. Available in Australia and New Zealand Cue stores. Excludes Cue Myer and Ballantynes.
Alipay and WeChat
We are so excited to be the first Australian fashion retailer to launch Alipay and WeChat Pay in every Cue standalone store across the country!
The innovative new payment solution is made possible with RoyalPay, Australia’s first fully integrated cross border payment solution. RoyalPay allows customers utilising these China-based payment methods to shop at our stores using their mobile.
WeChat is one of the largest social media and messaging platforms in the world, with over 900 million daily active users. WeChat Pay is an integrated function within the app and allows users seamless access to pay with their local currency, Yuan, when shopping in Australia.
Alipay is the third largest payment platform in the world and has over 500 million users. The introduction of both Alipay and WeChat Pay to our stores, adds to our array of payment options, allowing customers to shop their way!
For more information, contact our customer care team at email@example.com or enquire at your local store.